Frequently Asked Questions

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How do I enter the building without a key FOB?

 The Facility is locked at all times for active members only; if you would like to visit, please enter through the Olean Physical Therapy business and approach the desk during normal business hours Monday- Friday 7am-6pm 

For New Members after hours or on weekends please follow the directions here

How do I edit personal information/credit cards on the self service site?

Once logged in, click your name/profile in the upper left, then click payment information. If on a mobile device, click the three bars in the upper left, then click your name/profile, and finally payment information.

What do I do when I enter the facility?

Tap your key FOB in at the front desk  to check in, and again at the desk when leaving to check out.

With phone access: open the app, hold the phone by the reader and click 'activate' 

Note Bluetooth must be turned on and the app have permission to use your phone's Bluetooth

Guest policy?

Day Passes for guests are $10 and can be paid through the self-service, or in person